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Benchmarking best practice in hotel front office: the Western European experience
T. Baum, P. Odgers
University of Brighton
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Keyphrases
Complex Method
25%
Customer Care
50%
Education Provider
25%
Education Provision
25%
Employers
25%
European Experience
100%
Fast Response
25%
Front Office
100%
Future Education
25%
Generic Skills
25%
Hotel Sector
50%
Hotels
100%
Key Selection
25%
Multiskilling
25%
Network Routing
25%
Personal Characteristics
25%
Routine Activities
25%
Selection Criteria
25%
Technological Solutions
25%
Traditional Roles
25%
Training Provision
50%
Vocational Skills
25%
Western European
100%
Western European Countries
25%
Social Sciences
Best Practice
100%
Customer Care
100%
Multitasking
50%
Economics, Econometrics and Finance
Industry
100%