The role of the psychological contract in managing research volunteer tourism

D.A. Blackman, Angela Benson

Research output: Contribution to journalArticlepeer-review


Volunteer motivations and the psychological contract are outlined, demonstrating a reciprocal relationship needing more complex marketing approaches. Limitations of relationship marketing resulting from short project times are identified. Maguire's three-tier model is used to develop a theoretical model of the Research Volunteer psychological contract. Qualitative case data is used to illustrate transactional, career, and relational relationships. The article maps relationship marketing and the psychological contract model together, arguing that using both constructs enables more effective management of such a tourism niche.
Original languageEnglish
Pages (from-to)1-15
Number of pages15
JournalJournal of Travel and Tourism Marketing
Issue number3
Publication statusPublished - 1 Apr 2010


  • Volunteers
  • psychological contract
  • research volunteer tourism
  • relationship marketing


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