Street-level bureaucracy and public accountability

Peter Hupe, Michael Hill

Research output: Contribution to journalArticlepeer-review


The concept of ‘ street-level bureaucracy ’ was coined by Michael Lipsky (1980) as the common denominator for what would become a scholarly theme. Since then his stress on the relative autonomy of professionals has been complemented by the insight that they are working in a micro-network of relations, in varying contexts. The conception of ‘ governance ’ adds a particular aspect to this: the multi-dimensional character of a policy system as a nested sequence of decisions. Combining these views casts a different perspective on the ways street-level bureaucrats are held accountable. In this article some axiomatic assumptions are drawn from the existing literature on the theme of street-level bureaucracy and on the conception of governance. Acknowledging variety, and arguing for contextualized research, this results in a rethinking of the issue of accountability at the street level.
Original languageEnglish
Pages (from-to)279-299
Number of pages21
JournalPublic administration
Issue number2
Publication statusPublished - 2007


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