| Original language | English |
|---|---|
| Pages (from-to) | 304-311 |
| Journal | Journal of Retailing and Consumer Services |
| Volume | 40 |
| DOIs | |
| Publication status | Published - 26 Nov 2016 |
Cite this
Paul, J., & Sahadev, S. (2016). Service failure and problems: Internal marketing solutions for facing the future. Journal of Retailing and Consumer Services, 40, 304-311. https://doi.org/10.1016/j.jretconser.2016.08.007