Service failure and problems: Internal marketing solutions for facing the future

J. Paul, S. Sahadev

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	304-311
Journal	Journal of Retailing and Consumer Services
Volume	40
DOIs	https://doi.org/10.1016/j.jretconser.2016.08.007
Publication status	Published - 26 Nov 2016

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title = "Service failure and problems: Internal marketing solutions for facing the future",

author = "J. Paul and S. Sahadev",

year = "2016",

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