Service failure and problems: Internal marketing solutions for facing the future

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	304-311
Journal	Journal of Retailing and Consumer Services
Volume	40
DOIs	https://doi.org/10.1016/j.jretconser.2016.08.007
Publication status	Published - 26 Nov 2016

Access to Document

TY - JOUR

T1 - Service failure and problems

T2 - Internal marketing solutions for facing the future

AU - Paul, J.

AU - Sahadev, S.

PY - 2016/11/26

Y1 - 2016/11/26

UR - http://www.scopus.com/inward/record.url?eid=2-s2.0-85007486856&partnerID=MN8TOARS

U2 - 10.1016/j.jretconser.2016.08.007

DO - 10.1016/j.jretconser.2016.08.007

M3 - Article

VL - 40

SP - 304

EP - 311

ER -