Policy Deployment and Beyond

John Bessant, David Francis

Research output: Contribution to journalArticlepeer-review


In developing CI capability, organisations need to move to a level of development in which strategic goals are communicated and deployed and where improvement activity is guided by a process of monitoring and measurement against these strategic objectives. Policy deployment of this kind is more prevalent in Japanese examples and in a handful of cases in Western firms. Implementing it poses significant challenges and requires a different and additional toolkit of enabling resources. This paper reports on the experience of policy deployment in Japan and in Western enterprises and explores some of the implementation issues raised.
Original languageEnglish
Pages (from-to)1106-1119
Number of pages14
JournalInternational Journal of Operations and Production Management
Issue number11
Publication statusPublished - 1999


  • Continuous improvement
  • Employee involvement
  • Innovation
  • Kaizen
  • Production management
  • Policy making
  • Work methods improvement


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