Wikis have been widely used as knowledge management tools. However, most of them do not support the conversion process of knowledge in an appropriate way. Specifically, they do not support brainstorming and creativity techniques, which are needed to convert tacit knowledge into explicit. This chapter presents how a wiki tool called the Spatial Hypertext Wiki (ShyWiki) can be used for supporting collaborative requirements elicitation following the knowledge creation spiral of Nonaka. The knowledge conversions in the spiral (socialization, externalization, combination, and internalization) and the knowledge types in each conversion are related to different activities in requirements elicitation, which can be performed through ShyWiki. ShyWiki allows stakeholders to collaborate by creating, brainstorming, structuring and reorganizing requirements contained in notes. In this way, the requirements negotiation and prioritization process can be done through the wiki pages which are seen as virtual boards that hold hypertext notes.
|Title of host publication||Knowledge engineering for software development life cycles: support technologies and applications|
|Place of Publication||Hershey, PA, USA|
|Publisher||Information Science Reference|
|Number of pages||16|
|Publication status||Published - 1 Jan 2011|
Ali, N., & Solís, C. (2011). Managing requirements elicitation knowledge using a Spatial Hypertext Wiki. In M. Ramachandran (Ed.), Knowledge engineering for software development life cycles: support technologies and applications (pp. 68-83). Information Science Reference. https://doi.org/10.4018/978-1-60960-509-4.ch004