In the service firm, innovation capability influences both financial and nonfinancial performance. It is crucial for businesses to address key challenges anticipated by the changes in socioeconomic and environmental issues. Innovation capability is largely seen as a vital source for generating sustainable competitive advantage. This article investigates the determinants of innovation capability and their relationship with organizational performance in the Jordanian banking sector.
This is the peer reviewed version of the following article: Al‐kalouti, J, Kumar, V, Kumar, N, Garza‐Reyes, JA, Upadhyay, A, Zwiegelaar, JB. Investigating innovation capability and organizational performance in service firms. Strategic Change. 2020; 29: 103– 113, which has been published in final form at https://onlinelibrary.wiley.com/doi/full/10.1002/jsc.2314?campaign=woletoc. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.