Fail Better: Lessons Learned from a Formative Evaluation of Social Object Labels

Marcus Winter; Michael John Gorman; Ian Brunswick; Danny Browne; Derek Williams; Fionn Kidney

Fail Better: Lessons Learned from a Formative Evaluation of Social Object Labels

Marcus Winter, Michael John Gorman, Ian Brunswick, Danny Browne, Derek Williams, Fionn Kidney

University of Brighton

Research output: Chapter in Book/Conference proceeding with ISSN or ISBN › Conference contribution with ISSN or ISBN › peer-review

Abstract

This paper presents Social Object Labels as an in-gallery commenting platform and reports on a formative evaluation of the concept focusing on visitors' awareness and mental models of the developed prototype. Findings confirm many design assumptions underlying the evaluated prototype but also flag up serious problems resulting in low engagement levels. They suggest a need to de-emphasise optical markers in the user interface, to provide visitors with a clear idea about the potential rewards of engagement and to align the interaction design with users' expectations shaped by the wider interaction environment. The paper concludes with an tentative outlook on future design directions.

Original language	English
Title of host publication	Proceedings of 8th International Workshop on Personalized Access to Cultural Heritage co-located with the ACM Intelligent User Interfaces 2015 Conference (IUI 2015)
Place of Publication	Atlanta, USA
Publisher	Ceur Workshop Proceedings
Pages	1-9
Number of pages	9
Volume	1352
Publication status	Published - 29 Mar 2015
Event	Proceedings of 8th International Workshop on Personalized Access to Cultural Heritage co-located with the ACM Intelligent User Interfaces 2015 Conference (IUI 2015) - Atlanta, USA, 29 Mar - 1 April 2015 Duration: 29 Mar 2015 → …

Publication series

Name	CEUR Workshop Proceedings

Workshop

Workshop	Proceedings of 8th International Workshop on Personalized Access to Cultural Heritage co-located with the ACM Intelligent User Interfaces 2015 Conference (IUI 2015)
Period	29/03/15 → …

Keywords

Social Object Labels
User Generated Content
Pervasive Displays
Ubiquitous Annotation
Mobile Interaction

Access to Document

PATCH_2015_Winter_et_al.pdfFinal published version, 935 KBLicence: Unspecified

https://dl.acm.org/citation.cfm?id=3001325Licence: Unspecified

Marcus Winter
- Marcus.Winterbrighton.acuk
Person: Academic

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Winter, M., Gorman, M. J., Brunswick, I., Browne, D., Williams, D., & Kidney, F. (2015). Fail Better: Lessons Learned from a Formative Evaluation of Social Object Labels. In Proceedings of 8th International Workshop on Personalized Access to Cultural Heritage co-located with the ACM Intelligent User Interfaces 2015 Conference (IUI 2015) (Vol. 1352, pp. 1-9). (CEUR Workshop Proceedings). Ceur Workshop Proceedings. https://dl.acm.org/citation.cfm?id=3001325

Winter, Marcus ; Gorman, Michael John ; Brunswick, Ian et al. / Fail Better: Lessons Learned from a Formative Evaluation of Social Object Labels. Proceedings of 8th International Workshop on Personalized Access to Cultural Heritage co-located with the ACM Intelligent User Interfaces 2015 Conference (IUI 2015). Vol. 1352 Atlanta, USA : Ceur Workshop Proceedings, 2015. pp. 1-9 (CEUR Workshop Proceedings).

@inproceedings{474e8d31061443b298dfc6993bf6ec84,

title = "Fail Better: Lessons Learned from a Formative Evaluation of Social Object Labels",

abstract = "This paper presents Social Object Labels as an in-gallery commenting platform and reports on a formative evaluation of the concept focusing on visitors' awareness and mental models of the developed prototype. Findings confirm many design assumptions underlying the evaluated prototype but also flag up serious problems resulting in low engagement levels. They suggest a need to de-emphasise optical markers in the user interface, to provide visitors with a clear idea about the potential rewards of engagement and to align the interaction design with users' expectations shaped by the wider interaction environment. The paper concludes with an tentative outlook on future design directions.",

keywords = "Social Object Labels, User Generated Content, Pervasive Displays, Ubiquitous Annotation, Mobile Interaction",

author = "Marcus Winter and Gorman, {Michael John} and Ian Brunswick and Danny Browne and Derek Williams and Fionn Kidney",

year = "2015",

month = mar,

day = "29",

language = "English",

volume = "1352",

series = "CEUR Workshop Proceedings",

publisher = "Ceur Workshop Proceedings",

pages = "1--9",

booktitle = "Proceedings of 8th International Workshop on Personalized Access to Cultural Heritage co-located with the ACM Intelligent User Interfaces 2015 Conference (IUI 2015)",

note = "Proceedings of 8th International Workshop on Personalized Access to Cultural Heritage co-located with the ACM Intelligent User Interfaces 2015 Conference (IUI 2015) ; Conference date: 29-03-2015",

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Winter, M, Gorman, MJ, Brunswick, I, Browne, D, Williams, D & Kidney, F 2015, Fail Better: Lessons Learned from a Formative Evaluation of Social Object Labels. in Proceedings of 8th International Workshop on Personalized Access to Cultural Heritage co-located with the ACM Intelligent User Interfaces 2015 Conference (IUI 2015). vol. 1352, CEUR Workshop Proceedings, Ceur Workshop Proceedings, Atlanta, USA, pp. 1-9, Proceedings of 8th International Workshop on Personalized Access to Cultural Heritage co-located with the ACM Intelligent User Interfaces 2015 Conference (IUI 2015), 29/03/15. <https://dl.acm.org/citation.cfm?id=3001325>

Fail Better: Lessons Learned from a Formative Evaluation of Social Object Labels. / Winter, Marcus; Gorman, Michael John; Brunswick, Ian et al.
Proceedings of 8th International Workshop on Personalized Access to Cultural Heritage co-located with the ACM Intelligent User Interfaces 2015 Conference (IUI 2015). Vol. 1352 Atlanta, USA: Ceur Workshop Proceedings, 2015. p. 1-9 (CEUR Workshop Proceedings).

Research output: Chapter in Book/Conference proceeding with ISSN or ISBN › Conference contribution with ISSN or ISBN › peer-review

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AU - Browne, Danny

AU - Williams, Derek

AU - Kidney, Fionn

PY - 2015/3/29

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N2 - This paper presents Social Object Labels as an in-gallery commenting platform and reports on a formative evaluation of the concept focusing on visitors' awareness and mental models of the developed prototype. Findings confirm many design assumptions underlying the evaluated prototype but also flag up serious problems resulting in low engagement levels. They suggest a need to de-emphasise optical markers in the user interface, to provide visitors with a clear idea about the potential rewards of engagement and to align the interaction design with users' expectations shaped by the wider interaction environment. The paper concludes with an tentative outlook on future design directions.

AB - This paper presents Social Object Labels as an in-gallery commenting platform and reports on a formative evaluation of the concept focusing on visitors' awareness and mental models of the developed prototype. Findings confirm many design assumptions underlying the evaluated prototype but also flag up serious problems resulting in low engagement levels. They suggest a need to de-emphasise optical markers in the user interface, to provide visitors with a clear idea about the potential rewards of engagement and to align the interaction design with users' expectations shaped by the wider interaction environment. The paper concludes with an tentative outlook on future design directions.

KW - Social Object Labels

KW - User Generated Content

KW - Pervasive Displays

KW - Ubiquitous Annotation

KW - Mobile Interaction

M3 - Conference contribution with ISSN or ISBN

VL - 1352

T3 - CEUR Workshop Proceedings

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EP - 9

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PB - Ceur Workshop Proceedings

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Winter M, Gorman MJ, Brunswick I, Browne D, Williams D, Kidney F. Fail Better: Lessons Learned from a Formative Evaluation of Social Object Labels. In Proceedings of 8th International Workshop on Personalized Access to Cultural Heritage co-located with the ACM Intelligent User Interfaces 2015 Conference (IUI 2015). Vol. 1352. Atlanta, USA: Ceur Workshop Proceedings. 2015. p. 1-9. (CEUR Workshop Proceedings).

Fail Better: Lessons Learned from a Formative Evaluation of Social Object Labels

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