TY - JOUR
T1 - Facilities Management Roles in the Hotel Industry
T2 - The Skills and Competencies Required
AU - Priyangika, K. D. T.
AU - Perera, B. A. K. S.
AU - Tharindu, Lakruwan Wickremanayake KARUNARATNE
PY - 2019/10/17
Y1 - 2019/10/17
N2 - The aim of this study was to identify the roles that are important for facilities management (FM) in the hotel sector along with the competencies and skills required to perform those roles effectively. The study consisted of a comprehensive literature review, expert interviews and a questionnaire survey. Out of the 20 FM roles that were found to be significant to the hotel sector, the maintenance of preventive maintenance schedules was found to be the most significant role. The study also revealed the most significant competencies and skills required to perform each of the 20 significant roles that were identified.
AB - The aim of this study was to identify the roles that are important for facilities management (FM) in the hotel sector along with the competencies and skills required to perform those roles effectively. The study consisted of a comprehensive literature review, expert interviews and a questionnaire survey. Out of the 20 FM roles that were found to be significant to the hotel sector, the maintenance of preventive maintenance schedules was found to be the most significant role. The study also revealed the most significant competencies and skills required to perform each of the 20 significant roles that were identified.
U2 - 10.1080/1528008X.2019.1679060
DO - 10.1080/1528008X.2019.1679060
M3 - Article
VL - 21
SP - 454
EP - 473
JO - Journal of Quality Assurance in Hospitality & Tourism
JF - Journal of Quality Assurance in Hospitality & Tourism
IS - 4
ER -