Consumer choice process for impulsive experiential goods: The case of DVD rental market

Paurav Shukla, Stefania Ruggeri, Keith Perks, Marinos Ioannou, Valeria Upchurch

Research output: Chapter in Book/Conference proceeding with ISSN or ISBNConference contribution with ISSN or ISBN

Abstract

Ample research has been carried out in the field of impulsive purchase and experiential goods; however combined effect of the two constructs has not been studied previously. This study empirically tests a pre and post consumer choice process model for impulsive experiential goods using the context of DVD rentals. The findings suggest that contrary to prior research, in case of impulsive experiential goods, product characteristics and services encounters do not significantly affect choice process. However, personal and others experiences affect the process significantly. Furthermore, the choice process was found to be having significant affect on satisfaction and loyalty.
Original languageEnglish
Title of host publicationAcademy of Marketing Annual Conference:Putting Marketing in its place
Publication statusPublished - Jul 2009
EventAcademy of Marketing Annual Conference:Putting Marketing in its place - Leeds, UK
Duration: 1 Jul 2009 → …

Conference

ConferenceAcademy of Marketing Annual Conference:Putting Marketing in its place
Period1/07/09 → …

Keywords

  • Consumer choice process, decision making, Consumer goods, DVD rental market

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