Case Study: KM in Nat West

Research output: Chapter in Book/Conference proceeding with ISSN or ISBNChapter


Knowledge Management (KM) identifies information and its management as a crucial element in the success of an organisation. This is an explanation of KM for the library professional, providing an understanding of the KM approach and the potential information-related roles within it. Using many case studies, the book sets out: the theory of KM; the application of the concept in different corporate (public and private) sectors; the potential roles for the information professional; and the range of skills employed by individuals participating in the KM approach.
Original languageEnglish
Title of host publicationCompeting with Knowledge
Subtitle of host publicationThe Information Professional in the Knowledge Management Age
EditorsAngela Abell, Nigel Oxbrow
Place of PublicationLondon
Number of pages7
Publication statusPublished - 1 Jan 2001


  • Knowledge Management
  • Information Management
  • Librarianship


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