Agents and logics in community policing: the designing of performance measures

Daniela Sorrentino, Pasquale Ruggiero, Riccardo Mussari

Research output: Contribution to journalArticlepeer-review


Community policing (CP) is a proactive approach to policing that relies on the involvement of community members. In this paper, we address relevant managerial issues pertaining to CP by resorting to the performance measurement construct, exploring the logics at play in CP and how they affect the design of CP performance measures. A longitudinal case study was conducted in a local police department in Italy. Findings reveal three logics, the co-existence of which creates a unification and temporal stratification of CP performance measures, thereby delivering theoretical and practical contributions to CP and public-management realms.
Original languageEnglish
Pages (from-to)1640-1663
Number of pages24
JournalPublic Management Review
Issue number9
Publication statusPublished - 4 Jul 2023


  • Management of Technology and Innovation
  • Management Information Systems


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