A Critical Reflection on the Role of Dialogue in Communicating Ethical Corporate Social Responsibility through Digital Platforms

Keith Perks, Mónica Recalde Viana, Francisca Farache Aureliano Da Silva, Jana Kollat

Research output: Chapter in Book/Conference proceeding with ISSN or ISBNChapterResearch

Abstract

Organizations are under increasing pressure to communicate their position on social responsibility in a changing environment whereby more critical demanding citizens are using digital platforms to express their opinions about the actions of corporations. These changes, demand a corporate culture of listening, management commitment, responsible action and more effective forms of CSR communication with stakeholders. The emergence of digital platforms such as Facebook or Twitter provide managers with a mechanism for a dialogue with stakeholders to communicate their CSR initiatives and policies. While these digital platforms have the potential for corporations to listen and respond to stakeholder concerns in an open and honest discourse, frequently CSR communication are perceived as serving instrumental goals. This chapter argues that CSR communication through digital platforms grounded in the ethical premise of responsibility and the concept of dialogue could change this perception. The implications for organizations are that they can enact an ethical premise of CSR using digital platforms if managers adopt a dialogic mindset, and listen and respond to the views of stakeholders. The chapter makes recommendations for an implementation process of the ethical premise of CSR. Finally, our critical reflection provides researchers with a conceptual lens for future empirical studies.
Original languageEnglish
Title of host publicationCommunicating Corporate Social Responsibility in the Digital Era
EditorsAdam Lindgreen, Joelle Vanhamme, Rebecca Watkins
Place of PublicationAbingdon, UK
PublisherRoutledge
ISBN (Print)9781472484161
Publication statusPublished - 8 Dec 2017

Fingerprint

Corporate Social Responsibility
Critical reflection
Stakeholders
CSR communication
Managers
Management commitment
Twitter
Social responsibility
Implementation process
Organizational culture
Responsibility
Mindset
Facebook
Empirical study
Discourse

Bibliographical note

This is an Accepted Manuscript of a book chapter published by Routledge in Communicating Corporate Social Responsibility in the Digital Era on 08/12/2017, available online: https://www.routledge.com/Communicating-Corporate-Social-Responsibility-in-the-Digital-Era/Lindgreen-Vanhamme-Watkins/p/book/9781472484161

Keywords

  • Ethics
  • responsibility
  • dialogue
  • CSR
  • communication
  • digital platforms

Cite this

Perks, K., Viana, M. R., Farache Aureliano Da Silva, F., & Kollat, J. (2017). A Critical Reflection on the Role of Dialogue in Communicating Ethical Corporate Social Responsibility through Digital Platforms. In A. Lindgreen, J. Vanhamme, & R. Watkins (Eds.), Communicating Corporate Social Responsibility in the Digital Era Abingdon, UK: Routledge.
Perks, Keith ; Viana, Mónica Recalde ; Farache Aureliano Da Silva, Francisca ; Kollat, Jana. / A Critical Reflection on the Role of Dialogue in Communicating Ethical Corporate Social Responsibility through Digital Platforms. Communicating Corporate Social Responsibility in the Digital Era. editor / Adam Lindgreen ; Joelle Vanhamme ; Rebecca Watkins. Abingdon, UK : Routledge, 2017.
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Perks, K, Viana, MR, Farache Aureliano Da Silva, F & Kollat, J 2017, A Critical Reflection on the Role of Dialogue in Communicating Ethical Corporate Social Responsibility through Digital Platforms. in A Lindgreen, J Vanhamme & R Watkins (eds), Communicating Corporate Social Responsibility in the Digital Era. Routledge, Abingdon, UK.

A Critical Reflection on the Role of Dialogue in Communicating Ethical Corporate Social Responsibility through Digital Platforms. / Perks, Keith; Viana, Mónica Recalde; Farache Aureliano Da Silva, Francisca; Kollat, Jana.

Communicating Corporate Social Responsibility in the Digital Era. ed. / Adam Lindgreen; Joelle Vanhamme; Rebecca Watkins. Abingdon, UK : Routledge, 2017.

Research output: Chapter in Book/Conference proceeding with ISSN or ISBNChapterResearch

TY - CHAP

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AU - Perks, Keith

AU - Viana, Mónica Recalde

AU - Farache Aureliano Da Silva, Francisca

AU - Kollat, Jana

N1 - This is an Accepted Manuscript of a book chapter published by Routledge in Communicating Corporate Social Responsibility in the Digital Era on 08/12/2017, available online: https://www.routledge.com/Communicating-Corporate-Social-Responsibility-in-the-Digital-Era/Lindgreen-Vanhamme-Watkins/p/book/9781472484161

PY - 2017/12/8

Y1 - 2017/12/8

N2 - Organizations are under increasing pressure to communicate their position on social responsibility in a changing environment whereby more critical demanding citizens are using digital platforms to express their opinions about the actions of corporations. These changes, demand a corporate culture of listening, management commitment, responsible action and more effective forms of CSR communication with stakeholders. The emergence of digital platforms such as Facebook or Twitter provide managers with a mechanism for a dialogue with stakeholders to communicate their CSR initiatives and policies. While these digital platforms have the potential for corporations to listen and respond to stakeholder concerns in an open and honest discourse, frequently CSR communication are perceived as serving instrumental goals. This chapter argues that CSR communication through digital platforms grounded in the ethical premise of responsibility and the concept of dialogue could change this perception. The implications for organizations are that they can enact an ethical premise of CSR using digital platforms if managers adopt a dialogic mindset, and listen and respond to the views of stakeholders. The chapter makes recommendations for an implementation process of the ethical premise of CSR. Finally, our critical reflection provides researchers with a conceptual lens for future empirical studies.

AB - Organizations are under increasing pressure to communicate their position on social responsibility in a changing environment whereby more critical demanding citizens are using digital platforms to express their opinions about the actions of corporations. These changes, demand a corporate culture of listening, management commitment, responsible action and more effective forms of CSR communication with stakeholders. The emergence of digital platforms such as Facebook or Twitter provide managers with a mechanism for a dialogue with stakeholders to communicate their CSR initiatives and policies. While these digital platforms have the potential for corporations to listen and respond to stakeholder concerns in an open and honest discourse, frequently CSR communication are perceived as serving instrumental goals. This chapter argues that CSR communication through digital platforms grounded in the ethical premise of responsibility and the concept of dialogue could change this perception. The implications for organizations are that they can enact an ethical premise of CSR using digital platforms if managers adopt a dialogic mindset, and listen and respond to the views of stakeholders. The chapter makes recommendations for an implementation process of the ethical premise of CSR. Finally, our critical reflection provides researchers with a conceptual lens for future empirical studies.

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BT - Communicating Corporate Social Responsibility in the Digital Era

A2 - Lindgreen, Adam

A2 - Vanhamme, Joelle

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PB - Routledge

CY - Abingdon, UK

ER -

Perks K, Viana MR, Farache Aureliano Da Silva F, Kollat J. A Critical Reflection on the Role of Dialogue in Communicating Ethical Corporate Social Responsibility through Digital Platforms. In Lindgreen A, Vanhamme J, Watkins R, editors, Communicating Corporate Social Responsibility in the Digital Era. Abingdon, UK: Routledge. 2017