A case based reasoning approach for the monitoring of business workflows

Stylianos Kapetanakis, Miltiadis Petridis, Brian Knight, Jixin Ma, Liz Bacon

Research output: Chapter in Book/Conference proceeding with ISSN or ISBNConference contribution with ISSN or ISBN

Abstract

This paper presents an approach for the intelligent diagnosis and monitoring of business workflows based on operation data in the form of temporal log data. The representation of workflow related case knowledge in this research using graphs is explained. The workflow process is orchestrated by a software system using BPEL technologies within a service-oriented architecture. Workflow cases are represented in terms of events and their corresponding temporal relationships. The matching and CBR retrieval mechanisms used in this research are explained and the architecture of an integrated intelligent monitoring system is shown. The paper contains an evaluation of the approach based on experiments on real data from a university quality assurance exam moderation system. The experiments and the evaluation of the approach is presented and is shown that a graph matching based similarity measure is capable to diagnose problems within business workflows. Finally, further work on the system and the extension to a full intelligent monitoring and process optimisation system is presented.
Original languageEnglish
Title of host publicationProceedings of the 18th International Conference on Case-Based Reasoning Research and Development
Place of PublicationBerlin Heidelberg
PublisherSpringer
Pages390-405
Number of pages16
Volume6176
ISBN (Print)9783642142734
DOIs
Publication statusPublished - 1 Jan 2010
EventProceedings of the 18th International Conference on Case-Based Reasoning Research and Development - Alessandria, Italy, 19-22 July, 2010
Duration: 1 Jan 2010 → …

Publication series

NameLecture Notes in Computer Science

Conference

ConferenceProceedings of the 18th International Conference on Case-Based Reasoning Research and Development
Period1/01/10 → …

Keywords

  • Case Based Reasoning
  • Business Workflows
  • Temporal Reasoning
  • Graph Similarity

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  • Cite this

    Kapetanakis, S., Petridis, M., Knight, B., Ma, J., & Bacon, L. (2010). A case based reasoning approach for the monitoring of business workflows. In Proceedings of the 18th International Conference on Case-Based Reasoning Research and Development (Vol. 6176, pp. 390-405). (Lecture Notes in Computer Science). Springer. https://doi.org/10.1007/978-3-642-14274-1_29