AbstractThis thesis reports on the implementation of TQM in the unusual environment of two Professional Scientific Organisations. An action research case study was concluded in the first organisation which had implemented an unconventional form of TQM. A corroborating case study was conducted in the other which had implemented "traditional" TQM.
|Date of Award||Sep 1997|
Factors that impede the adoption of TQM in Professional Scientific Organisations
Pearse, J. E. (Author). Sep 1997
Student thesis: Doctoral Thesis