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Why users continue E-commerce chatbots? Insights from PLS-fsQCA-NCA approach
Behzad Foroughi
, Tran Quang Huy
, Mohammad Iranmanesh
, Morteza Ghobakhloo
, Abderahman Rejeb
, Davoud Nikbin
School of Business and Law
Research output
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peer-review
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Keyphrases
Chatbot
100%
Continuance Intention
50%
Continuous Usage Intention
50%
Electronic Commerce
100%
Fuzzy-set Qualitative Comparative Analysis (fsQCA)
100%
Information Service Quality
25%
Information Systems Quality
25%
Moderating Influence
25%
Necessary Condition Analysis
100%
Partial Least Squares Structural Equation Modeling (PLS-SEM)
100%
Perceived Ease of Use
50%
Perceived Usefulness
25%
Social Avoidance
50%
Social Distress
50%
System Quality
25%
Technology Continuance Theory
50%
Computer Science
Chatbot
100%
Fuzzy-Set Qualitative Comparative Analysis
100%
Information Service
25%
Information System
25%
Least Squares Method
100%
Practical Implication
25%
Engineering
Comparative Analysis
100%
Information Service
25%
Least Square
100%
Quality System
25%