Unveiling the paradox of public administrations’ risk and crisis communication during Covid-19

Sarah Russo; Pasquale Ruggiero; Riccardo Mussari

doi:10.1080/09540962.2022.2045063

Unveiling the paradox of public administrations’ risk and crisis communication during Covid-19

Sarah Russo
, Pasquale Ruggiero
, Riccardo Mussari

School of Business and Law

Research output: Contribution to journal › Article › peer-review

Abstract

IMPACT: This article explains how social media (SM) was used by regional administrations in Italy to mitigate the effect of the Covid-19 pandemic and deliver central government orders. SM posting increases public engagement, as well creating public value. The results of this empirical study suggest that local and regional governments should make SM a major part of their communication strategies.

Original language	English
Pages (from-to)	1-10
Number of pages	10
Journal	Public Money & Management
DOIs	https://doi.org/10.1080/09540962.2022.2045063
Publication status	Published - 4 Mar 2022

Bibliographical note

Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.

Keywords

Crisis management
Facebook
de-paradoxification
public engagement
public value
risk management
social media

Access to Document

10.1080/09540962.2022.2045063

Cite this

@article{201d7e2d1a8a4b829256046f0962d15a,

title = "Unveiling the paradox of public administrations{\textquoteright} risk and crisis communication during Covid-19",

abstract = "IMPACT: This article explains how social media (SM) was used by regional administrations in Italy to mitigate the effect of the Covid-19 pandemic and deliver central government orders. SM posting increases public engagement, as well creating public value. The results of this empirical study suggest that local and regional governments should make SM a major part of their communication strategies.",

keywords = "Crisis management, Facebook, de-paradoxification, public engagement, public value, risk management, social media",

author = "Sarah Russo and Pasquale Ruggiero and Riccardo Mussari",

note = "Publisher Copyright: {\textcopyright} 2022 Informa UK Limited, trading as Taylor \& Francis Group.",

year = "2022",

month = mar,

day = "4",

doi = "10.1080/09540962.2022.2045063",

language = "English",

pages = "1--10",

journal = "Public Money \& Management",

issn = "0954-0962",

publisher = "Informa UK Limited",

}

TY - JOUR

T1 - Unveiling the paradox of public administrations’ risk and crisis communication during Covid-19

AU - Russo, Sarah

AU - Ruggiero, Pasquale

AU - Mussari, Riccardo

PY - 2022/3/4

Y1 - 2022/3/4

N2 - IMPACT: This article explains how social media (SM) was used by regional administrations in Italy to mitigate the effect of the Covid-19 pandemic and deliver central government orders. SM posting increases public engagement, as well creating public value. The results of this empirical study suggest that local and regional governments should make SM a major part of their communication strategies.

AB - IMPACT: This article explains how social media (SM) was used by regional administrations in Italy to mitigate the effect of the Covid-19 pandemic and deliver central government orders. SM posting increases public engagement, as well creating public value. The results of this empirical study suggest that local and regional governments should make SM a major part of their communication strategies.

KW - Crisis management

KW - Facebook

KW - de-paradoxification

KW - public engagement

KW - public value

KW - risk management

KW - social media

UR - https://www.scopus.com/pages/publications/85126017244

U2 - 10.1080/09540962.2022.2045063

DO - 10.1080/09540962.2022.2045063

M3 - Article

SN - 0954-0962

SP - 1

EP - 10

JO - Public Money & Management

JF - Public Money & Management

ER -

Unveiling the paradox of public administrations’ risk and crisis communication during Covid-19

Abstract

Bibliographical note

Keywords

Access to Document

Other files and links

Fingerprint

Cite this