Unveiling the paradox of public administrations’ risk and crisis communication during Covid-19

Sarah Russo; Pasquale Ruggiero; Riccardo Mussari

doi:10.1080/09540962.2022.2045063

Unveiling the paradox of public administrations’ risk and crisis communication during Covid-19

Sarah Russo, Pasquale Ruggiero, Riccardo Mussari

School of Business and Law

Research output: Contribution to journal › Article › peer-review

Abstract

IMPACT: This article explains how social media (SM) was used by regional administrations in Italy to mitigate the effect of the Covid-19 pandemic and deliver central government orders. SM posting increases public engagement, as well creating public value. The results of this empirical study suggest that local and regional governments should make SM a major part of their communication strategies.

Original language	English
Pages (from-to)	1-10
Number of pages	10
Journal	Public Money & Management
DOIs	https://doi.org/10.1080/09540962.2022.2045063
Publication status	Published - 4 Mar 2022

Bibliographical note

Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.

Keywords

Crisis management
Facebook
de-paradoxification
public engagement
public value
risk management
social media

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10.1080/09540962.2022.2045063

Cite this

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abstract = "IMPACT: This article explains how social media (SM) was used by regional administrations in Italy to mitigate the effect of the Covid-19 pandemic and deliver central government orders. SM posting increases public engagement, as well creating public value. The results of this empirical study suggest that local and regional governments should make SM a major part of their communication strategies.",

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Unveiling the paradox of public administrations’ risk and crisis communication during Covid-19

Abstract

Bibliographical note

Keywords

Access to Document

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