Understanding the value of PatientView for enabling self-care practice in Chronic Kidney Disease

Claire Hudson, Mary Darking, Jane Cox

    Research output: Contribution to journalArticlepeer-review


    Background: Individual responsibility and self-care are seen as ways to overcome some of the challenges for long-term health care provision. Patients are being encouraged to take an active role in their health care. Access to health information via a web-based, patient-facing portal is an innovative way to engage in self-care. PatientView is one such portal, which was developed to allow patients with kidney disease access to parts of their health record. It was thought that the use of PatientView would improve self-care activity but there was little evidence to support this claim. Objective: To gain an understanding of how patients with kidney disease use PatientView in their self-care practice. Participants: Six users and four non-users of PatientView. Design: Qualitative, semi-structured interviews and participant observation. Approach: A practice-based approach was used to collect qualitative data to better understand how patients use PatientView in daily life to enable self-care. Participants were invited to “show the researcher” how they use PatientView and to describe how they translated the information into actions of self-care. Inductive analysis was used to identify themes. Results: The analysis identified four key themes, which were non-linear inter-related. Patients engage with PatientView because it supports ways of knowing that are of direct importance to self-care activity. Patients interact with PatientView and translate the information they gain from using it into actions that support self-care. A consequence of engaging with PatientView is that patients can involve their family more in their care and this helps to reduce the burden on health care professionals. Conclusion: Patient interactions with PatientView are inter-related, multi-dimensional and differ according to the individual's positioning within a continuum of care. Nonetheless, these interactions can be captured and doing so provides a basis for understanding of how patients create and sustain opportunities for care through information technology.

    Original languageEnglish
    JournalJournal of Renal Care
    Publication statusPublished - 16 Oct 2019

    Bibliographical note

    This is the peer reviewed version of the following article: Hudson, C., Darking, M. and Cox, J. (2019), UNDERSTANDING THE VALUE OF PATIENTVIEW FOR ENABLING SELF‐CARE PRACTICE IN CHRONIC KIDNEY DISEASE. Journal of Renal Care., which has been published in final form at https://onlinelibrary.wiley.com/doi/full/10.1111/jorc.12300. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.


    • Chronic Illness
    • Patient Portal
    • Health Record
    • Self-care
    • Technology
    • Chronic illness
    • Patient portal
    • Health record


    Dive into the research topics of 'Understanding the value of PatientView for enabling self-care practice in Chronic Kidney Disease'. Together they form a unique fingerprint.

    Cite this