The nature of patient complaints: a resource for healthcare improvements

Anna Råberus, Inger K. Holmström , Kathleen Galvin, Annelie Sundler

Research output: Contribution to journalArticle

Original languageEnglish
JournalInternational Journal for Quality in Health Care
DOIs
Publication statusPublished - 20 Oct 2018

Bibliographical note

This is a pre-copyedited, author-produced version of an article accepted for publication in International Journal for Quality in Health Care following peer review. The version of record Anna RÅBERUS, Inger K HOLMSTRÖM, Kathleen GALVIN, Annelie J SUNDLER; The nature of patient complaints: a resource for healthcare improvements, International Journal for Quality in Health Care, , mzy215 is available online at: https://doi.org/10.1093/intqhc/mzy215

Keywords

  • patient complaints
  • healthcare
  • dissatisfaction
  • qualitative approach
  • experiences

Cite this

@article{15d9f843d18b4c8b9a8e1d507ffd4c7b,
title = "The nature of patient complaints: a resource for healthcare improvements",
keywords = "patient complaints, healthcare, dissatisfaction, qualitative approach, experiences",
author = "Anna R{\aa}berus and Holmstr{\"o}m, {Inger K.} and Kathleen Galvin and Annelie Sundler",
note = "This is a pre-copyedited, author-produced version of an article accepted for publication in International Journal for Quality in Health Care following peer review. The version of record Anna R{\AA}BERUS, Inger K HOLMSTR{\"O}M, Kathleen GALVIN, Annelie J SUNDLER; The nature of patient complaints: a resource for healthcare improvements, International Journal for Quality in Health Care, , mzy215 is available online at: https://doi.org/10.1093/intqhc/mzy215",
year = "2018",
month = "10",
day = "20",
doi = "10.1093/intqhc/mzy215",
language = "English",
journal = "International Journal for Quality in Health Care",

}

The nature of patient complaints : a resource for healthcare improvements. / Råberus, Anna; Holmström , Inger K.; Galvin, Kathleen; Sundler , Annelie.

In: International Journal for Quality in Health Care, 20.10.2018.

Research output: Contribution to journalArticle

TY - JOUR

T1 - The nature of patient complaints

T2 - a resource for healthcare improvements

AU - Råberus, Anna

AU - Holmström , Inger K.

AU - Galvin, Kathleen

AU - Sundler , Annelie

N1 - This is a pre-copyedited, author-produced version of an article accepted for publication in International Journal for Quality in Health Care following peer review. The version of record Anna RÅBERUS, Inger K HOLMSTRÖM, Kathleen GALVIN, Annelie J SUNDLER; The nature of patient complaints: a resource for healthcare improvements, International Journal for Quality in Health Care, , mzy215 is available online at: https://doi.org/10.1093/intqhc/mzy215

PY - 2018/10/20

Y1 - 2018/10/20

KW - patient complaints

KW - healthcare

KW - dissatisfaction

KW - qualitative approach

KW - experiences

U2 - 10.1093/intqhc/mzy215

DO - 10.1093/intqhc/mzy215

M3 - Article

JO - International Journal for Quality in Health Care

JF - International Journal for Quality in Health Care

ER -