The nature of patient complaints: a resource for healthcare improvements

Anna Råberus; Inger K. Holmström; Kathleen Galvin; Annelie Sundler

doi:10.1093/intqhc/mzy215

The nature of patient complaints: a resource for healthcare improvements

Anna Råberus, Inger K. Holmström , Kathleen Galvin, Annelie Sundler

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	International Journal for Quality in Health Care
DOIs	https://doi.org/10.1093/intqhc/mzy215
Publication status	Published - 20 Oct 2018

Bibliographical note

This is a pre-copyedited, author-produced version of an article accepted for publication in International Journal for Quality in Health Care following peer review. The version of record Anna RÅBERUS, Inger K HOLMSTRÖM, Kathleen GALVIN, Annelie J SUNDLER; The nature of patient complaints: a resource for healthcare improvements, International Journal for Quality in Health Care, , mzy215 is available online at: https://doi.org/10.1093/intqhc/mzy215

Keywords

patient complaints
healthcare
dissatisfaction
qualitative approach
experiences

Access to Document

10.1093/intqhc/mzy215

Manuscript IJQHC Råberus et al 180925Accepted author manuscript, 188 KB

Kathleen Galvin
- K.Galvinbrighton.acuk
- School of Education, Sport and Health - Professor of Nursing Practice
- Centre for Arts and Wellbeing
Person: Academic

Cite this

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title = "The nature of patient complaints: a resource for healthcare improvements",

keywords = "patient complaints, healthcare, dissatisfaction, qualitative approach, experiences",

author = "Anna R{\aa}berus and Holmstr{\"o}m, {Inger K.} and Kathleen Galvin and Annelie Sundler",

note = "This is a pre-copyedited, author-produced version of an article accepted for publication in International Journal for Quality in Health Care following peer review. The version of record Anna R{\AA}BERUS, Inger K HOLMSTR{\"O}M, Kathleen GALVIN, Annelie J SUNDLER; The nature of patient complaints: a resource for healthcare improvements, International Journal for Quality in Health Care, , mzy215 is available online at: https://doi.org/10.1093/intqhc/mzy215",

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AU - Råberus, Anna

AU - Holmström , Inger K.

AU - Galvin, Kathleen

AU - Sundler , Annelie

N1 - This is a pre-copyedited, author-produced version of an article accepted for publication in International Journal for Quality in Health Care following peer review. The version of record Anna RÅBERUS, Inger K HOLMSTRÖM, Kathleen GALVIN, Annelie J SUNDLER; The nature of patient complaints: a resource for healthcare improvements, International Journal for Quality in Health Care, , mzy215 is available online at: https://doi.org/10.1093/intqhc/mzy215

PY - 2018/10/20

Y1 - 2018/10/20

KW - patient complaints

KW - healthcare

KW - dissatisfaction

KW - qualitative approach

KW - experiences

U2 - 10.1093/intqhc/mzy215

DO - 10.1093/intqhc/mzy215

M3 - Article

JO - International Journal for Quality in Health Care

JF - International Journal for Quality in Health Care

ER -

The nature of patient complaints: a resource for healthcare improvements

Bibliographical note

Keywords

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Profiles

Kathleen Galvin

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