The Global COVID-19 Fintech Market Impact and Industry Resilience Study

Tania Ziegler, Ana Fiorella Carvajal, Drew Propson, Neha Kekre, Harish Natarajan, Krishnamurthy Suresh, Dana Salman, Felipe Ferri de Camargo Paes, Stanley Mutinda, Charles Wanga, Zhifu Xie, Bryan Zhang, Cecilia López Closs, Leyla Mammadova, Nafis Alam, Catalina Velandia, Kshitish Ghate, Nico Lauridsen, Vidula Rajain

Research output: Book/ReportProject reportpeer-review


The COVID-19 pandemic has disrupted how people interact with one another and their surrounding environments. Hence, it is not surprising that it has impacted how financial services and products are accessed and used. The first edition of our COVID-19 research, The Rapid Assessment Study, was designed to quickly assess and interpret the short-term impacts of COVID-19 on an already rapidly evolving fintech ecosystem. It also served as a starting point for more comprehensive and in-depth research at a later stage.

As the COVID-19 pandemic continued to affect the global economic environment, it became necessary to reassess the situation and determine whether the findings from the first study highlighted to policymakers were still valid. To this end, our current study, The Global COVID-19 Fintech Market Impact and Industry Resiliency Study, builds on The Rapid Assessment Study by assessing the medium-to-longer-term impact of COVID-19 on the fintech industry and includes issues not covered in the original study, in particular, the customer base of these firms and their potential impact on financial inclusion.
Original languageEnglish
Place of PublicationCambridge
Number of pages199
Publication statusPublished - 1 Jan 2022

Bibliographical note

Please cite this study as CCAF, World Bank and World Economic Forum (2022) The Global Covid-19 Fintech Market Impact and Industry Resilience Report, University of Cambridge, World Bank Group and the World Economic Forum.


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