The Future of Retail and Service Design: Sustainable, Phygital and Community

Bethan Alexander; Katelijn Quartier; Mia Münster; Zakkiya Khan; Francesca Murialdo

doi:10.4324/9781003507338

The Future of Retail and Service Design: Sustainable, Phygital and Community

Bethan Alexander (Editor)
, Katelijn Quartier (Editor)
, Mia Münster (Editor)
, Zakkiya Khan (Editor)
, Francesca Murialdo (Editor)

Research output: Book/Report › Book - edited › peer-review

Abstract

This book explores the future of retail and service design, offering cutting-edge insights from leading researchers. With a focus on sustainability, phygital innovation, and community retail, it provides a forward-thinking roadmap for the evolution of these fields.

Each chapter examines the current landscape and future possibilities, presenting a dynamic vision of what lies ahead. From transforming customer experiences through community engagement and immersive technologies to advancing sustainability, this book invites readers to engage with emerging trends and the transformative power of design.

Ideal for researchers, designers, educators, students, and innovation enthusiasts, it delivers fresh perspectives on the rapidly evolving world of retail and service design.

Original language	English
Place of Publication	London
Publisher	Routledge
Number of pages	206
ISBN (Electronic)	9781040382653
ISBN (Print)	9781040382653, 9781003507338, 9781032830162
DOIs	https://doi.org/10.4324/9781003507338
Publication status	Published - 5 Jun 2025

Bibliographical note

Publisher Copyright:
© 2025 selection and editorial matter, Bethan Alexander, Katelijn Quartier, Mia Münster, Zakkiya Khan and Francesca Murialdo; individual chapters, the contributors.

Access to Document

10.4324/9781003507338

Cite this

@book{e8712bbd1bbd4f4ca56a72b003677aa8,

title = "The Future of Retail and Service Design: Sustainable, Phygital and Community",

abstract = "This book explores the future of retail and service design, offering cutting-edge insights from leading researchers. With a focus on sustainability, phygital innovation, and community retail, it provides a forward-thinking roadmap for the evolution of these fields. Each chapter examines the current landscape and future possibilities, presenting a dynamic vision of what lies ahead. From transforming customer experiences through community engagement and immersive technologies to advancing sustainability, this book invites readers to engage with emerging trends and the transformative power of design. Ideal for researchers, designers, educators, students, and innovation enthusiasts, it delivers fresh perspectives on the rapidly evolving world of retail and service design.",

editor = "Bethan Alexander and Katelijn Quartier and Mia M{\"u}nster and Zakkiya Khan and Francesca Murialdo",

note = "Publisher Copyright: {\textcopyright} 2025 selection and editorial matter, Bethan Alexander, Katelijn Quartier, Mia M{\"u}nster, Zakkiya Khan and Francesca Murialdo; individual chapters, the contributors.",

year = "2025",

month = jun,

day = "5",

doi = "10.4324/9781003507338",

language = "English",

isbn = "9781040382653",

publisher = "Routledge",

}

TY - BOOK

T1 - The Future of Retail and Service Design

T2 - Sustainable, Phygital and Community

A2 - Alexander, Bethan

A2 - Quartier, Katelijn

A2 - Münster, Mia

A2 - Khan, Zakkiya

A2 - Murialdo, Francesca

PY - 2025/6/5

Y1 - 2025/6/5

N2 - This book explores the future of retail and service design, offering cutting-edge insights from leading researchers. With a focus on sustainability, phygital innovation, and community retail, it provides a forward-thinking roadmap for the evolution of these fields. Each chapter examines the current landscape and future possibilities, presenting a dynamic vision of what lies ahead. From transforming customer experiences through community engagement and immersive technologies to advancing sustainability, this book invites readers to engage with emerging trends and the transformative power of design. Ideal for researchers, designers, educators, students, and innovation enthusiasts, it delivers fresh perspectives on the rapidly evolving world of retail and service design.

AB - This book explores the future of retail and service design, offering cutting-edge insights from leading researchers. With a focus on sustainability, phygital innovation, and community retail, it provides a forward-thinking roadmap for the evolution of these fields. Each chapter examines the current landscape and future possibilities, presenting a dynamic vision of what lies ahead. From transforming customer experiences through community engagement and immersive technologies to advancing sustainability, this book invites readers to engage with emerging trends and the transformative power of design. Ideal for researchers, designers, educators, students, and innovation enthusiasts, it delivers fresh perspectives on the rapidly evolving world of retail and service design.

UR - https://www.scopus.com/pages/publications/105011903419

U2 - 10.4324/9781003507338

DO - 10.4324/9781003507338

M3 - Book - edited

SN - 9781040382653

SN - 9781003507338

SN - 9781032830162

BT - The Future of Retail and Service Design

PB - Routledge

CY - London

ER -

The Future of Retail and Service Design: Sustainable, Phygital and Community

Abstract

Bibliographical note

Access to Document

Other files and links

Fingerprint

Cite this