The challenges of informed citizen participation in change

Mark Hughes

Research output: Contribution to journalArticlepeer-review


Purpose – The paper analyses discussion about public service organisational innovation and change in strategic plans as a potential source of information informing citizen participation. Design/methodology/approach – The strategic plans of 24 different UK public service organisations were analysed using NVivo. Findings – The strategic plans did not provide comprehensive information about organisational innovations and changes taking place. However, the rationales for why public service organisations were changing were evident. Research limitations/implications – The research was based upon a small sample and only a single communication channel (the strategic plans) was analysed. Originality/value – The paper highlights the challenges of informing citizens about forthcoming organisational innovation and change in public service organisations and suggests ways forward.
Original languageEnglish
Pages (from-to)68-80
Number of pages13
JournalTransforming Government: People, Process and Policy
Issue number1
Publication statusPublished - 2011


  • Citizen participation, Organizational change


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