Sustainable Facilities Management for Smart Buildings: A Case Study of The Heritage Place, Ikoyi Lagos.

As smart buildings spring up within the metropolis of Lagos State, Nigeria to provide a safer, more secure, productive and comfortable environment. Among the attendant challenges is the delivery of strategic facilities management services to maximise the building’s efficiency and achieve the expected return on investment. This study investigates sustainable facilities management practices in Lagos State using the Heritage Place as a case study. A survey was conducted on 15 facilities management personnel and 64 users of the facility. The mean and relative importance index were used as the descriptive statistical tools while the t-test was employed as the inferential statistical tool. The result shows that the most frequently practised sustainable facilities management practice includes; compliance with the preventive maintenance schedules and prompt response to repairs and corrective work activities in the facility. Although the users of the facility were dissatisfied with the level of implementation of most of the hypothesized sustainable facilities management practice, the result shows marginal satisfaction of the users for integrated pest management and optimised waste management respectively. The study recommends that managers of smart office buildings should sustain the effort at implementing sustainable facilities management practices in order to significantly and continuously improve operations and maintenance activities in the buildings. The efforts of the managers of smart office buildings should be geared to the delivery of strategic facilities management services that meet the expectations of users of these facilities.