Service failure and problems: Internal marketing solutions for facing the future

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	304-311
Journal	Journal of Retailing and Consumer Services
Volume	40
DOIs	https://doi.org/10.1016/j.jretconser.2016.08.007
Publication status	Published - 26 Nov 2016

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@article{87c3076c8fc24811863223672626364e,

title = "Service failure and problems: Internal marketing solutions for facing the future",

author = "J. Paul and S. Sahadev",

year = "2016",

month = nov,

day = "26",

doi = "10.1016/j.jretconser.2016.08.007",

language = "English",

volume = "40",

pages = "304--311",

journal = "Journal of Retailing and Consumer Services",

}

TY - JOUR

T1 - Service failure and problems

T2 - Internal marketing solutions for facing the future

AU - Paul, J.

AU - Sahadev, S.

PY - 2016/11/26

Y1 - 2016/11/26

UR - https://www.scopus.com/pages/publications/85007486856

U2 - 10.1016/j.jretconser.2016.08.007

DO - 10.1016/j.jretconser.2016.08.007

M3 - Article

VL - 40

SP - 304

EP - 311

JO - Journal of Retailing and Consumer Services

JF - Journal of Retailing and Consumer Services

ER -