Role of switching costs in the service quality, perceived value, customer satisfaction and customer retention linkage

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	Asia Pacific journal of marketing and logistics
DOIs	https://doi.org/10.1108/13555851111143240
Publication status	Published - 2011

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title = "Role of switching costs in the service quality, perceived value, customer satisfaction and customer retention linkage",

author = "S. Sahadev",

year = "2011",

doi = "10.1108/13555851111143240",

language = "English",

journal = "Asia Pacific journal of marketing and logistics",

issn = "1355-5855",

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AU - Sahadev, S.

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JO - Asia Pacific journal of marketing and logistics

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