Requirements for an in-gallery social interpretation platform: a museum perspective

Research output: Chapter in Book/Conference proceeding with ISSN or ISBNConference contribution with ISSN or ISBN

Abstract

This paper reports findings from expert interviews discussing in-gallery commenting systems with museum professionals. Its main contribution is an exploration of museum perspectives on critical aspects of commenting platforms including content moderation, comment metadata, access and openness, ownership and reuse of comments, backend requirements, deployment and maintenance. The paper relates findings to system requirements and flags up a number of design tensions between visitors' attention to exhibits and their engagement with interpretive resources; visitors' communication behaviours and their contemplative needs; museums' requirements for content moderation and visitors' user experience when submitting comments. The findings will be useful to researchers and practitioners developing in-gallery commenting systems and other platforms collecting and displaying visitor comments in museums.
Original languageEnglish
Title of host publicationCHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications
EditorsHugo Placido Silva, Andres Jimenez Ramirez, Andreas Holzinger, Markus Helfert, Larry Constantine
PublisherINSTICC ScitePress
Pages66-77
Number of pages12
ISBN (Electronic)9789897583766
ISBN (Print)9789897583766
DOIs
Publication statusPublished - 20 Sep 2019
Event3rd International Conference on Computer-Human Interaction Research and Applications - Vienna University of Technology, Vienna, Austria
Duration: 20 Sep 201921 Sep 2019
Conference number: 2019

Publication series

NameCHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications

Conference

Conference3rd International Conference on Computer-Human Interaction Research and Applications
Abbreviated titleCHIRA
CountryAustria
CityVienna
Period20/09/1921/09/19

Bibliographical note

© 2019 by SCITEPRESS – Science and Technology Publications, Lda. All rights reserved

Keywords

  • Museum
  • visitor interpretation
  • social interpretation
  • participation
  • engagement
  • user-generated content
  • content moderation
  • content ownership
  • Participation
  • Content ownership
  • User-generated content
  • Content moderation
  • Engagement
  • Social interpretation
  • Visitor interpretation
  • Informal learning

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  • Cite this

    Winter, M. (2019). Requirements for an in-gallery social interpretation platform: a museum perspective. In H. P. Silva, A. J. Ramirez, A. Holzinger, M. Helfert, & L. Constantine (Eds.), CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications (pp. 66-77). (CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications). INSTICC ScitePress. https://doi.org/10.5220/0008354400660077