Requirements for an in-gallery social interpretation platform: a museum perspective

Marcus Winter

doi:10.5220/0008354400660077

Requirements for an in-gallery social interpretation platform: a museum perspective

Experimental Design Practices Research and Enterprise Group

Research output: Chapter in Book/Conference proceeding with ISSN or ISBN › Conference contribution with ISSN or ISBN › peer-review

Abstract

This paper reports findings from expert interviews discussing in-gallery commenting systems with museum professionals. Its main contribution is an exploration of museum perspectives on critical aspects of commenting platforms including content moderation, comment metadata, access and openness, ownership and reuse of comments, backend requirements, deployment and maintenance. The paper relates findings to system requirements and flags up a number of design tensions between visitors' attention to exhibits and their engagement with interpretive resources; visitors' communication behaviours and their contemplative needs; museums' requirements for content moderation and visitors' user experience when submitting comments. The findings will be useful to researchers and practitioners developing in-gallery commenting systems and other platforms collecting and displaying visitor comments in museums.

Original language	English
Title of host publication	CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications
Editors	Hugo Placido Silva, Andres Jimenez Ramirez, Andreas Holzinger, Markus Helfert, Larry Constantine
Publisher	INSTICC ScitePress
Pages	66-77
Number of pages	12
ISBN (Electronic)	9789897583766
ISBN (Print)	9789897583766
DOIs	https://doi.org/10.5220/0008354400660077
Publication status	Published - 20 Sept 2019
Event	3rd International Conference on Computer-Human Interaction Research and Applications - Vienna University of Technology, Vienna, Austria Duration: 20 Sept 2019 → 21 Sept 2019 Conference number: 2019

Publication series

Name	CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications

Conference

Conference	3rd International Conference on Computer-Human Interaction Research and Applications
Abbreviated title	CHIRA
Country/Territory	Austria
City	Vienna
Period	20/09/19 → 21/09/19

Bibliographical note

Keywords

Museum
visitor interpretation
social interpretation
participation
engagement
user-generated content
content moderation
content ownership
Participation
Content ownership
User-generated content
Content moderation
Engagement
Social interpretation
Visitor interpretation
Informal learning

Access to Document

10.5220/0008354400660077Licence: CC BY-NC-ND

Requirements for an In-gallery Social Interpretation PlatformFinal published version, 306 KBLicence: CC BY-NC-ND

Cite this

Winter, M. (2019). Requirements for an in-gallery social interpretation platform: a museum perspective. In H. P. Silva, A. J. Ramirez, A. Holzinger, M. Helfert, & L. Constantine (Eds.), CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications (pp. 66-77). (CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications). INSTICC ScitePress. https://doi.org/10.5220/0008354400660077

Winter, Marcus. / Requirements for an in-gallery social interpretation platform: a museum perspective. CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications. editor / Hugo Placido Silva ; Andres Jimenez Ramirez ; Andreas Holzinger ; Markus Helfert ; Larry Constantine. INSTICC ScitePress, 2019. pp. 66-77 (CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications).

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title = "Requirements for an in-gallery social interpretation platform: a museum perspective",

abstract = "This paper reports findings from expert interviews discussing in-gallery commenting systems with museum professionals. Its main contribution is an exploration of museum perspectives on critical aspects of commenting platforms including content moderation, comment metadata, access and openness, ownership and reuse of comments, backend requirements, deployment and maintenance. The paper relates findings to system requirements and flags up a number of design tensions between visitors' attention to exhibits and their engagement with interpretive resources; visitors' communication behaviours and their contemplative needs; museums' requirements for content moderation and visitors' user experience when submitting comments. The findings will be useful to researchers and practitioners developing in-gallery commenting systems and other platforms collecting and displaying visitor comments in museums.",

keywords = "Museum, visitor interpretation, social interpretation, participation, engagement, user-generated content, content moderation, content ownership, Participation, Content ownership, User-generated content, Content moderation, Engagement, Social interpretation, Visitor interpretation, Informal learning",

author = "Marcus Winter",

note = "{\textcopyright} 2019 by SCITEPRESS – Science and Technology Publications, Lda. All rights reserved; 3rd International Conference on Computer-Human Interaction Research and Applications, CHIRA ; Conference date: 20-09-2019 Through 21-09-2019",

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doi = "10.5220/0008354400660077",

language = "English",

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series = "CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications",

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Winter, M 2019, Requirements for an in-gallery social interpretation platform: a museum perspective. in HP Silva, AJ Ramirez, A Holzinger, M Helfert & L Constantine (eds), CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications. CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications, INSTICC ScitePress, pp. 66-77, 3rd International Conference on Computer-Human Interaction Research and Applications, Vienna, Austria, 20/09/19. https://doi.org/10.5220/0008354400660077

Requirements for an in-gallery social interpretation platform: a museum perspective. / Winter, Marcus.
CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications. ed. / Hugo Placido Silva; Andres Jimenez Ramirez; Andreas Holzinger; Markus Helfert; Larry Constantine. INSTICC ScitePress, 2019. p. 66-77 (CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications).

Research output: Chapter in Book/Conference proceeding with ISSN or ISBN › Conference contribution with ISSN or ISBN › peer-review

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N1 - Conference code: 2019

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N2 - This paper reports findings from expert interviews discussing in-gallery commenting systems with museum professionals. Its main contribution is an exploration of museum perspectives on critical aspects of commenting platforms including content moderation, comment metadata, access and openness, ownership and reuse of comments, backend requirements, deployment and maintenance. The paper relates findings to system requirements and flags up a number of design tensions between visitors' attention to exhibits and their engagement with interpretive resources; visitors' communication behaviours and their contemplative needs; museums' requirements for content moderation and visitors' user experience when submitting comments. The findings will be useful to researchers and practitioners developing in-gallery commenting systems and other platforms collecting and displaying visitor comments in museums.

AB - This paper reports findings from expert interviews discussing in-gallery commenting systems with museum professionals. Its main contribution is an exploration of museum perspectives on critical aspects of commenting platforms including content moderation, comment metadata, access and openness, ownership and reuse of comments, backend requirements, deployment and maintenance. The paper relates findings to system requirements and flags up a number of design tensions between visitors' attention to exhibits and their engagement with interpretive resources; visitors' communication behaviours and their contemplative needs; museums' requirements for content moderation and visitors' user experience when submitting comments. The findings will be useful to researchers and practitioners developing in-gallery commenting systems and other platforms collecting and displaying visitor comments in museums.

KW - Museum

KW - visitor interpretation

KW - social interpretation

KW - participation

KW - engagement

KW - user-generated content

KW - content moderation

KW - content ownership

KW - Participation

KW - Content ownership

KW - User-generated content

KW - Content moderation

KW - Engagement

KW - Social interpretation

KW - Visitor interpretation

KW - Informal learning

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M3 - Conference contribution with ISSN or ISBN

SN - 9789897583766

T3 - CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications

SP - 66

EP - 77

BT - CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications

A2 - Silva, Hugo Placido

A2 - Ramirez, Andres Jimenez

A2 - Holzinger, Andreas

A2 - Helfert, Markus

A2 - Constantine, Larry

PB - INSTICC ScitePress

T2 - 3rd International Conference on Computer-Human Interaction Research and Applications

Y2 - 20 September 2019 through 21 September 2019

ER -

Winter M. Requirements for an in-gallery social interpretation platform: a museum perspective. In Silva HP, Ramirez AJ, Holzinger A, Helfert M, Constantine L, editors, CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications. INSTICC ScitePress. 2019. p. 66-77. (CHIRA 2019 - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications). doi: 10.5220/0008354400660077

Requirements for an in-gallery social interpretation platform: a museum perspective

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

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Fingerprint

Marcus Winter

Cite this

Requirements for an in-gallery social interpretation platform: a museum perspective

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

Other files and links

Fingerprint

Profiles

Marcus Winter

Cite this