Providing explanations for the intelligent monitoring of business workflows using case-based reasoning

Stylianos Kapetanakis, Miltiadis Petridis, Jixin Ma, Liz Bacon

Research output: Chapter in Book/Conference proceeding with ISSN or ISBNConference contribution with ISSN or ISBN

Abstract

This paper presents an approach for providing explanation to the intelligent diagnosis and monitoring of business workflows based on operation data in the form of temporal log date. The representation of workflow related case knowledge in this research using graphs is explained. Workflow cases are represented in terms of events and their corresponding temporal relationships. The matching and CBR retrieval mechanisms used in this research are explained and the architecture of an integrated intelligent monitoring system is shown. The paper contains an illustration and evaluation of the approach based on experiments on real data from a university quality assurance exam moderation system. It is shown that a graph matching based similarity measure is capable to diagnose problems within business workflows and the results of this reasoning process can be explained to workflow managers and users with the use of graph visualisation techniques.
Original languageEnglish
Title of host publicationProceedings of the Fifth International Workshop on Explanation-aware Computing, ExaCt 2010
Place of PublicationTilburg, The Netherlands
PublisherCeur Workshop Proceedings
Pages25-36
Number of pages12
Volume650
Publication statusPublished - 1 Jan 2010
EventProceedings of the Fifth International Workshop on Explanation-aware Computing, ExaCt 2010 - Lisbon, Portugal, 16 August, 2010
Duration: 1 Jan 2010 → …

Publication series

NameCEUR Workshop Proceedings

Workshop

WorkshopProceedings of the Fifth International Workshop on Explanation-aware Computing, ExaCt 2010
Period1/01/10 → …

Bibliographical note

© 2010 for the individual papers by the papers' authors

Keywords

  • Case-Based Reasoning
  • Explanation
  • Business Workflows
  • Temporal Reasoning
  • Graph Similarity

Fingerprint Dive into the research topics of 'Providing explanations for the intelligent monitoring of business workflows using case-based reasoning'. Together they form a unique fingerprint.

Cite this