This paper explores and develops two contrasting models of managing the public services and public goods –old style bureaucratic management that remains the dominant model for the UK public sphere and a newer and more agile, “facilitative” model. Facilitative public management is described, debated and tabulated (table pages 4 and 5). The core argument of the paper is that the involvement of citizens (as service users, residents, patients) in producing and deciding about services and public facilities is essential and that managers and policy makers have to re-shape engagement with their many publics in order to make this happen in a meaningful way.
|Number of pages||9|
|Publication status||Published - 2015|
- public sector
- Citizen participation, Organizational change
- participatory approaches