My life as a service-worker

Lew Perren, Geoff Ruggeri Stevens

Research output: Contribution to journalArticlepeer-review


This paper presents Val’s idiographic account of her life as a service-worker. Val’s oral history is important as it reminds service business academics not to dehumanise service-workers as part of their reified interpretations of human activities. Rarely is a service-worker’s personal interpretation of their world heard directly within management academia. Val’s personal account goes someway towards addressing this issue. She juggles the competing pressures of multiple life-worlds and demonstrates how their nature, boundary and importance are fluid depending upon her current construction of the situation. Her story as a service-worker provides insight into the complexity and sophistication of her interpretations and reminds us of the risks of reification and simplification.
Original languageEnglish
Pages (from-to)147-152
Number of pages6
JournalService Business
Issue number2
Publication statusPublished - Jun 2008


  • Service-worker - Idiographic - Interpretivist - Oral history


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