Customer facing roles in hospitality and other service domains have long been associated with emotional challenge and the need for deployment of interpersonal skills in varied and often complex situations. The daily uplifts and ‘hassles' experienced as a consequence of social exchange have been reported to engage and repel respectively those who work in the service sector, determining individuals' immediate behavioural outcomes and shaping their attitudes that influence their longer term commitment and well-being.
|Title of host publication||Council for Hospitality Management Education Annual Research Conference|
|Place of Publication||Edinburgh|
|Publisher||Council for Hospitaltiy Management Education|
|Number of pages||21|
|Publication status||Published - 16 May 2013|
|Event||Council for Hospitality Management Education Annual Research Conference - Queen Margaret University, Edinburgh, May 2013|
Duration: 16 May 2013 → …
|Conference||Council for Hospitality Management Education Annual Research Conference|
|Period||16/05/13 → …|
Bibliographical note© 2013 The author. Paper remains the intellectual property of Conor Sheehan, University of Brighton. Permission to reproduce or re-publish must be sought from the author
- emotional self-management
- social exchange
- interpretative phenomenology
Sheehan, C. (2013). Methodological considerations in a research project investigating emotional self-management and well-being in service work. In Council for Hospitality Management Education Annual Research Conference (pp. 1-21). Council for Hospitaltiy Management Education.