Methodological considerations in a research project investigating emotional self-management and well-being in service work

Conor Sheehan

Methodological considerations in a research project investigating emotional self-management and well-being in service work

Conor Sheehan

University of Brighton

Research output: Chapter in Book/Conference proceeding with ISSN or ISBN › Conference contribution with ISSN or ISBN › peer-review

Abstract

Customer facing roles in hospitality and other service domains have long been associated with emotional challenge and the need for deployment of interpersonal skills in varied and often complex situations. The daily uplifts and ‘hassles' experienced as a consequence of social exchange have been reported to engage and repel respectively those who work in the service sector, determining individuals' immediate behavioural outcomes and shaping their attitudes that influence their longer term commitment and well-being.

Original language	English
Title of host publication	Council for Hospitality Management Education Annual Research Conference
Place of Publication	Edinburgh
Publisher	Council for Hospitaltiy Management Education
Pages	1-21
Number of pages	21
Publication status	Published - 16 May 2013
Event	Council for Hospitality Management Education Annual Research Conference - Queen Margaret University, Edinburgh, May 2013 Duration: 16 May 2013 → …

Conference

Conference	Council for Hospitality Management Education Annual Research Conference
Period	16/05/13 → …

Bibliographical note

Keywords

emotional self-management
well-being
social exchange
interpretative phenomenology

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5. Sheehan - Friday.pdfFinal published version, 501 KBLicence: Unspecified

Cite this

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title = "Methodological considerations in a research project investigating emotional self-management and well-being in service work",

abstract = "Customer facing roles in hospitality and other service domains have long been associated with emotional challenge and the need for deployment of interpersonal skills in varied and often complex situations. The daily uplifts and {\textquoteleft}hassles' experienced as a consequence of social exchange have been reported to engage and repel respectively those who work in the service sector, determining individuals' immediate behavioural outcomes and shaping their attitudes that influence their longer term commitment and well-being.",

keywords = "emotional self-management, well-being, social exchange, interpretative phenomenology",

author = "Conor Sheehan",

note = "{\textcopyright} 2013 The author. Paper remains the intellectual property of Conor Sheehan, University of Brighton. Permission to reproduce or re-publish must be sought from the author; Council for Hospitality Management Education Annual Research Conference ; Conference date: 16-05-2013",

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month = may,

day = "16",

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pages = "1--21",

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Methodological considerations in a research project investigating emotional self-management and well-being in service work. / Sheehan, Conor.
Council for Hospitality Management Education Annual Research Conference. Edinburgh: Council for Hospitaltiy Management Education, 2013. p. 1-21.

Research output: Chapter in Book/Conference proceeding with ISSN or ISBN › Conference contribution with ISSN or ISBN › peer-review

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AB - Customer facing roles in hospitality and other service domains have long been associated with emotional challenge and the need for deployment of interpersonal skills in varied and often complex situations. The daily uplifts and ‘hassles' experienced as a consequence of social exchange have been reported to engage and repel respectively those who work in the service sector, determining individuals' immediate behavioural outcomes and shaping their attitudes that influence their longer term commitment and well-being.

KW - emotional self-management

KW - well-being

KW - social exchange

KW - interpretative phenomenology

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ER -

Methodological considerations in a research project investigating emotional self-management and well-being in service work

Abstract

Conference

Bibliographical note

Keywords

Access to Document

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Cite this