Methodological considerations in a research project investigating emotional self-management and well-being in service work

Conor Sheehan

Research output: Chapter in Book/Conference proceeding with ISSN or ISBNConference contribution with ISSN or ISBN

Abstract

Customer facing roles in hospitality and other service domains have long been associated with emotional challenge and the need for deployment of interpersonal skills in varied and often complex situations. The daily uplifts and ‘hassles' experienced as a consequence of social exchange have been reported to engage and repel respectively those who work in the service sector, determining individuals' immediate behavioural outcomes and shaping their attitudes that influence their longer term commitment and well-being.
Original languageEnglish
Title of host publicationCouncil for Hospitality Management Education Annual Research Conference
Place of PublicationEdinburgh
PublisherCouncil for Hospitaltiy Management Education
Pages1-21
Number of pages21
Publication statusPublished - 16 May 2013
EventCouncil for Hospitality Management Education Annual Research Conference - Queen Margaret University, Edinburgh, May 2013
Duration: 16 May 2013 → …

Conference

ConferenceCouncil for Hospitality Management Education Annual Research Conference
Period16/05/13 → …

Bibliographical note

© 2013 The author. Paper remains the intellectual property of Conor Sheehan, University of Brighton. Permission to reproduce or re-publish must be sought from the author

Keywords

  • emotional self-management
  • well-being
  • social exchange
  • interpretative phenomenology

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    Sheehan, C. (2013). Methodological considerations in a research project investigating emotional self-management and well-being in service work. In Council for Hospitality Management Education Annual Research Conference (pp. 1-21). Council for Hospitaltiy Management Education.