| Original language | English |
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| Title of host publication | The Routledge handbook of hospitality management |
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| Editors | Ioannis Pantelidis |
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| Place of Publication | London |
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| Publisher | Routledge |
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| Chapter | 23 |
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| Pages | 261-274 |
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| Number of pages | 13 |
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| ISBN (Electronic) | 9781315814353 |
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| ISBN (Print) | 9780415671774 |
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| Publication status | Published - 21 Mar 2014 |
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This is an Accepted Manuscript of a book chapter published by Routledge/CRC Press in The Routledge handbook of hospitality management on 21/03/2014, available online: https://www.routledge.com/The-Routledge-Handbook-of-Hospitality-Management/Pantelidis/p/book/9780415671774