Measuring and understanding engagement

Luke Fletcher, Dilys Robinson

Research output: Chapter in Book/Conference proceeding with ISSN or ISBNChapter


This chapter aims a) to provide a review of the main ways in which employee engagement has been measured; b) to give insight into issues that may occur when designing and implementing such measures; and c) to consider implications in regards to presenting and interpreting engagement scores. Whilst covering academic material, this chapter is designed with the practitioner in mind. Two short case studies illustrating how employee engagement can be measured and evaluated in practice are described at the end of this chapter.
Original languageEnglish
Title of host publicationEmployee Engagement in Theory and Practice
EditorsC. Truss, K. Alfes, R. Delbridge, A. Shantz, E. Soane
Place of PublicationLondon, UK
Number of pages18
ISBN (Print)9780415657426
Publication statusPublished - 1 Jan 2014


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