Leveraging operant resources of consumers: improving consumer experiences or productivity?

Business & Economics

• Consumer Experience 100%
• Resources 53%
• Productivity 49%
• Service Organization 41%
• S-D Logic 35%
• Co-production 26%
• Service-dominant Logic 25%
• Service Experience 24%
• Consumer Services 24%
• Value Co-creation 24%
• Task Performance 24%
• Servicing 23%
• Customer Experience 22%
• Perceived Quality 22%
• Competitive Advantage 14%
• Costs 8%