Kamu Hizmetleri ve Vatandaş Memnuniyetinin Çok Düzeyli Analizi: Türkiye Örneği

This article explores the factors affecting citizen satisfaction with public services for the Turkish case. By developing an index for citizen satisfaction and employing multi-level analysis to quantify the determinants of satisfaction; this article incorporates individual, household and local level explanatory variables. The empirical analysis is based on Life Satisfaction Survey of Turkish Statistical Institute, which is conducted in 2013 with 190,000 participants. While many factors account for citizen satisfaction, the article reveals that education level, interest in politics, and religiosity are the primary determinants of satisfaction from public services. The article maintains that with higher levels of educational attainment and political interest, people tend to have lower satisfaction levels. On the other hand, religious people tend to hold higher satisfaction levels with public services.