The University of Brighton commissioned a university-wide study to identify some of the factors contributing to the Black, Asian and Minority Ethnic degree awarding gap at UK Higher Education Institutions from the perspective of the students that it impacts. An Action Research focus-group approach was used to inform the planning for the institutional 2020–2025 Access and Participation Plan and an application for the Advance HE Race Equality Charter. This project focused on students who were identified as British and/or qualified for home (UK-resident) tuition fees. This paper presents the positive and negative factors identified from the focus groups as having a potential impact on the Black, Asian and Minority Ethnic student experience. Findings are separated into two categories, the academic student experience and the non-academic student experience, and the paper highlights those factors which were consistent across the institution's provision. The paper also discusses the multifaceted, whole-institution approach which has been taken in response to these findings and the principles underpinning the actions and interventions. Final remarks share reflections on the learning, both at an institutional and sector-level, and next steps that the University of Brighton intends to take to improve the student experience and address degree awarding gaps.