Facilities Management Roles in the Hotel Industry: The Skills and Competencies Required

The aim of this study was to identify the roles that are important for facilities management (FM) in the hotel sector along with the competencies and skills required to perform those roles effectively. The study consisted of a comprehensive literature review, expert interviews and a questionnaire survey. Out of the 20 FM roles that were found to be significant to the hotel sector, the maintenance of preventive maintenance schedules was found to be the most significant role. The study also revealed the most significant competencies and skills required to perform each of the 20 significant roles that were identified.