Excellence in managing the business-to-business customer relationship

Harvey Ells, Christopher Dutton, Paul Frost

Research output: Other contribution

Original languageEnglish
PublisherInstitute of Customer Service
Number of pages46
Place of PublicationColchester, UK
Publication statusPublished - 2006

Cite this

Ells, H., Dutton, C., & Frost, P. (2006). Excellence in managing the business-to-business customer relationship. Institute of Customer Service.