Abstract
This paper discusses empathy when researching errors with interactive medical devices. Medical professionals who have made errors when using these devices can be seen as ‘second victims’ who are working within a culture that is quick to assign blame. We suggest a number of strategies for employing empathy when researching medical error, devices, and their design within the HCI context.
Original language | English |
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Title of host publication | CHI 2014 - One of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems |
Publisher | Association for Computing Machinery |
Pages | 1-4 |
Number of pages | 4 |
ISBN (Print) | 978-145032473-1 |
Publication status | Published - 27 Apr 2014 |
Event | Enabling empathy in health & care: design methods & challenges, the ACM conference on human factors in computer systems - Toronto, Canada, 26 April - 1 May, 2016 Duration: 27 Apr 2014 → … |
Conference
Conference | Enabling empathy in health & care: design methods & challenges, the ACM conference on human factors in computer systems |
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Period | 27/04/14 → … |