Does communicating safety matter?

Fatima Wang, Carmen Lopez

Research output: Contribution to journalArticle

Abstract

Tourists generally prefer to visit safe destinations. However, it is rare to see safety messages in promotional materials. Does communicating safety in destination-branding campaigns matter to tourists? We use an experimental design to explore the relationship between safety messages and visit intentions. The results show that the extent to which safety messages increase visit intentions depends on tourists’ risk propensity and self-efficacy in travel planning. The effect of safety messages is greater for low-risk-propensity respondents than for high-risk-propensity respondents; it is also greater for respondents with high (compared to low) self-efficacy in travel planning. We conclude that safety messages help to promote a destination, subject to the moderating influence of cognitive tendencies.

Original languageEnglish
Article number102805
JournalAnnals of Tourism Research
Volume80
DOIs
Publication statusPublished - 29 Nov 2019

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Keywords

  • Safety
  • risk
  • self-efficacy
  • tourism
  • advertising
  • Tourism
  • Self-efficacy
  • Risk
  • Advertising

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