Digital Human Resource Management

Ioannis Pantelidis

Research output: Chapter in Book/Conference proceeding with ISSN or ISBNChapterpeer-review


This chapter examines key advancements in information technology and digital human resource management. It examines the need for computerised HR systems. Beyond the traditional computerised systems, the chapter examines advancements in cloud-based systems and focuses on key constructs such as social media, the gamification of HR elements, and online approaches to talent, performance and training. It introduces the reader to concepts such as the internet of things and its effects on HR practices and focuses the reader's attention on the ever-increasing dangers of cyber-risk due to over-reliance on technology. Finally, it examines the implications of both artificial intelligence and robotics to some of the key functions of human resource management in hospitality. An expert interview and the case study enable readers to utilise a critical and analytical mind in deciding on the balance between online and offline HRM.
Original languageEnglish
Title of host publicationHuman Resource Management in the Hospitality Industry
Subtitle of host publicationA Guide to Best Practice
EditorsMichael Boella, Steven Goss-Turner
Place of PublicationLondon
ISBN (Electronic)9780429441400
ISBN (Print)9781138338883
Publication statusPublished - 13 Aug 2019


  • human resource management (HRM)
  • Hospitality
  • Digital
  • digital HRM


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