Assessing service quality and customer behavioral responses in hospital outpatient services: a formative measurement approach

Apostolos Giovanis, George Pierrakos, Ioannis Rizomyliotis, Spyridon Binioris

Research output: Contribution to journalArticle

Fingerprint Dive into the research topics of 'Assessing service quality and customer behavioral responses in hospital outpatient services: a formative measurement approach'. Together they form a unique fingerprint.

Business & Economics