Are Dutch Online Retailers 'Customer Intelligent'?: The results from the 2003 benchmark survey among Dutch eTailers

W. Smit, V.S. Luyendijk, Wybe Popma

Research output: Contribution to journal › Article › peer-review

Cite this

@article{18b3be73d0d54c88aebe40240062ff16,

title = "Are Dutch Online Retailers 'Customer Intelligent'?: The results from the 2003 benchmark survey among Dutch eTailers",

author = "W. Smit and V.S. Luyendijk and Wybe Popma",

year = "2004",

month = mar,

day = "21",

language = "English",

volume = "41",

pages = "1--10",

journal = "European Retail Digest",

issn = "1352-9633",

}