Agents and logics in community policing: the designing of performance measures

Community policing (CP) is a proactive approach to policing that relies on the involvement of community members. In this paper, we address relevant managerial issues pertaining to CP by resorting to the performance measurement construct, exploring the logics at play in CP and how they affect the design of CP performance measures. A longitudinal case study was conducted in a local police department in Italy. Findings reveal three logics, the co-existence of which creates a unification and temporal stratification of CP performance measures, thereby delivering theoretical and practical contributions to CP and public-management realms.