Ageism, social inclusion and digital public service: Considering age relations in the 21st century

Research output: Chapter in Book/Conference proceeding with ISSN or ISBNChapter


This chapter critically investigates commonsense understandings of older age, and their sociological bias, politics, analytic limitations and social consequences, using examples from current policy initiatives to digitalize public services. It defines ageism as a relationship of generational abstraction, homogenizing, segregation, invisibility and exclusion, which is commonly reproduced in and through the design of material and digital environments. It argues that dichotomous conceptualizations of generational divides limit our understanding of inter- and intra-generational diversity in the digital era and can augment the disadvantage and exclusion (of old and the young alike). The chapter uses this framework to interrogate aspects of digital inclusion policy design in the UK.
Original languageEnglish
Title of host publicationL’allungamento della vita: Una risorsa per la famiglia, un’opportunità per la società
EditorsE. Scabini, G. Rossi
Place of PublicationMilan, Italy
PublisherVita e Pensiero
Number of pages17
ISBN (Print)9788834329658
Publication statusPublished - 15 Jun 2016

Publication series

NameStudi Interdisciplinari sulla Famiglia


  • Age
  • ageism
  • digital inclusion
  • digital exclusion
  • older people
  • digital by default
  • digital public service


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