Abstract
Despite numerous criticisms of UK National Student Survey (NSS) institutional managers still strongly support its use in informing student choice, quality and assurance and quality enhancement activities (Ramsden et al 2010). The article outlines a granular and nuanced benchmarking system for the (NSS) which provides both a ‘raw' score (WSSS) and a normalised quotient (WSSQ) to enable users to take a more considered approach to the absolute and relative strengths and weaknesses of individual course programmes.
Original language | English |
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Pages (from-to) | 56-65 |
Number of pages | 10 |
Journal | Perspectives: Policy and Practice in Higher Education |
Volume | 19 |
Issue number | 2 |
DOIs | |
Publication status | Published - 19 Mar 2015 |
Bibliographical note
© 2015 Taylor & FrancisKeywords
- National Student Survey
- student satisfaction
- student surveys
- league tables
- student voice