A new measurement and ranking system for the UK National Student Survey

Research output: Contribution to journalArticle

Abstract

Despite numerous criticisms of UK National Student Survey (NSS) institutional managers still strongly support its use in informing student choice, quality and assurance and quality enhancement activities (Ramsden et al 2010). The article outlines a granular and nuanced benchmarking system for the (NSS) which provides both a ‘raw' score (WSSS) and a normalised quotient (WSSQ) to enable users to take a more considered approach to the absolute and relative strengths and weaknesses of individual course programmes.
Original languageEnglish
Pages (from-to)56-65
Number of pages10
JournalPerspectives: Policy and Practice in Higher Education
Volume19
Issue number2
DOIs
Publication statusPublished - 19 Mar 2015

Bibliographical note

© 2015 Taylor & Francis

Keywords

  • National Student Survey
  • student satisfaction
  • student surveys
  • league tables
  • student voice

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