Abstract
Purpose – The paper analyses discussion about public service organisational innovation and change in strategic plans as a potential source of information informing citizen participation.
Design/methodology/approach – The strategic plans of 24 different UK public service organisations were analysed using NVivo.
Findings – The strategic plans did not provide comprehensive information about organisational innovations and changes taking place. However, the rationales for why public service organisations were changing were evident.
Research limitations/implications – The research was based upon a small sample and only a single communication channel (the strategic plans) was analysed.
Originality/value – The paper highlights the challenges of informing citizens about forthcoming organisational innovation and change in public service organisations and suggests ways forward.
| Original language | English |
|---|---|
| Pages (from-to) | 68-80 |
| Number of pages | 13 |
| Journal | Transforming Government: People, Process and Policy |
| Volume | 5 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 2011 |
Keywords
- Citizen participation, Organizational change