Effectiveness of ICT Supported Citizen Engagement: Case Study of Solar Technology Acceptance in Heritage Area

Activity: External examination and supervisionTaught course


Effective socially sustainable development require input from stakeholders and citizens. Citizen engagement processes are initiated by project owners or governments to capture the ideas, concerns and feedback of the citizens and other relevant stakeholders. ICT and digital technologies has the potential of lowering the barrier to entry and increasing accessibility to civic participation. Using established evaluation models and practices, this study aims to explore ways in which digital technologies can facilitate and support such a process, using solar technology at Møllenberg as a case study. A mobile application was developed with support from experts on photovoltaic technology, with the aim of increasing citizen knowledge of photovoltaic technology, and solar potential using interactive digital mobile technology. Citizens were included in an iterative user-centered design phase. An evaluation framework was created based on a literature review, and this framework was applied in a survey included in the developed application. The application was both distributed to citizens and tested on citizens in an interview setting. Analysis of the results and interviews demonstrated the potential of digital technologies to increase accessibility of civic participation and citizen engagement. Due to limited sample size, further research is needed to validate the evaluation framework.
Period9 Sept 2023
Examination held at
  • Norwegian University of Science and Technology
Degree of RecognitionNational